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Colesville Nursery Policies

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We may accept returns here at Colesville Nursery. Live plants may be returned within ten (10) days of purchase accompanied by the original sales receipt if:

  • The plants are in the original container(s) or B&B (Ball & Burlap)
  • The plants have not been planted
  • The plants have received proper care
  • The plants are still in a sellable condition
  • Plants were covered during transport, both leaving and returning

Delivery charges are nonrefundable.

Plant Guarantee for Retail:

We will not honor any return without a receipt. Please be sure to keep your receipt and have it with you for a return.

We have a 6 month/half price replacement policy for those who purchase plants at the retail price.

At the first signs of distress please email Colesville Nursery at: sales@colesvillenursery.com

By sending us pictures of your concern, we can help diagnose and suggest treatment for the issue in a timely manner. Our Garden Shop carries may solutions to common plant problems. This will also help us to have a record of what happened.

If the plant dies within 6 months of purchase you will get 50% of the purchase price toward a replacement. It does not have to be the same type of plant. Please bring your receipt if you want to make a purchase like this or you can email us if you are unsure this would apply to your situation. sales@colesvillenursery.com 

Exceptions to the Replacement Policy that make the policy null & void:

  • Acts of nature: This includes any type of weather, animal damage, or other damage caused by human behavior such as a car accident, etc.
  • Plants that have been planted in pottery
  • Plants that have not been planted: plants that are still in the original container and have died or ones that have not received any care. 

Plant Guarantee for Wholesale:

There is no guarantee on plants bought with Wholesale or Contractor pricing. This policy stands due to the low wholesale pricing, which is only offered to professionals in the “Green Industry”. Thus, the plants should be professionally handled and selected.

Pricing For Landscapers and businesses registered or affiliated in the “Green Industry”:
All approved Wholesale Accounts have access to the Wholesale Pricing via
www.colesvillenusery.com under the “Wholesale” tab with your email and given password upon application approval.

Please do not send your customers to Colesville to receive your wholesale pricing. We cannot honor wholesale pricing to those not in the “Green Industry” as a professional. We do this to protect you and our other wholesale customers that make a living in the industry.

Ball Cart Rental
Read about our Ball Cart Rental Policy here! If you would like to use our Rental Service please read the Policy in its entirety and be prepared to provide a valid credit/debit card & signature for pick-up.

Reservation/Pre-pull Policy
Please read this to its entirety if you would like to use our Pre-Pull service to reserve plants.